Feedback and complaints
If you have a complaint, suggestion or compliment about the services, decisions or actions of Gold Coast Institute of TAFE, we would like to hear about it.
How to make your complaint
Let us know about your suggestion, complaint or compliment by:
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submitting an online feedback and complaints form
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printing out the feedback and complaints form [PDF 107kb]. Place it into our Feedback boxes located in the Customer Service Units at our Southport, Ashmore or Coolangatta campuses
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sending us an email
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phoning Gold Coast TAFE on (07) 5581 8300
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faxing Gold Coast TAFE on (07) 5581 8333
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writing a letter and posting it to :
The Manager
Business Improvement Unit
Gold Coast Institute of TAFE
PO Box 5547
GCMC QLD 9726
Our client complaints brochure [PDF 155kb] can be download here.
How your complaint will be investigated
Gold Coast TAFE has a complaint management system to ensure that all complaints are quickly dealt with.
We will accept your complaint up to three months after the event occurred. The Institute Director can make exceptions to this timeframe if there is sufficient reason to do so.
We may contact you to discuss your concerns or ask for more information.
You will be kept informed of the progress of your complaint and actions that are being taken.
All clients and staff will be treated with fairness. All matters will be treated with due respect to privacy and equity.
How long it will take
We will aim to acknowledge your feedback within 5 working days. There is a maximum time frame of 30 days so depending on the nature and complexity of the complaint will determine how long it will take to process and resolve a complaint.
Further action
Further avenues for review and more information are available by contacting:
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Training Ombudsman
LMB 527 GPO
Brisbane Qld 4001
Phone: 1300 306 699 -
Training Quality and Regulation
Locked Mail Bag 527
GPO Brisbane, 4001 Australia
Phone: 1300 369 935 -
Department of Education, Science & Training
Complaints Hotline 1800 000 674